Refund Policy
At FEELINGUP, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free refund policy to ensure your peace of mind.
Eligibility for Refunds
To be eligible for a refund, you must request a refund within 30 days of receiving your order. The item must be in its original condition, unused, and in the original packaging with all tags and labels attached. Some items may be ineligible for refunds, such as personalized or custom-made items—please check the product description for details.
Refund Process
- Contact our customer support team at customer@feelingup.shop or +(315) 617-8171 to request a refund. Please include your order number and a brief explanation of why you are requesting a refund.
- Our customer support team will review your request and provide you with instructions on how to return the item. You will be responsible for the cost of return shipping, unless the item is defective or we made a mistake in your order.
- Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method within 5-7 business days of inspection.
Exchanges
If you would like to exchange an item for a different size, color, or style, please follow the same process as requesting a refund and indicate that you would like an exchange. We will process the exchange once we receive the returned item, subject to availability.
Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately upon receipt. We will arrange for a replacement or a full refund, and we will cover the cost of return shipping for the defective or damaged item.